Terms of service
Last updated: 2026-05-07
1. What unbook is
unbook is a self-service tool that helps you prepare a written application for internal review of a traffic infringement notice under the Fines Act 1996 (NSW) §24A and equivalent state legislation. unbook is not a law firm, does not provide legal advice, does not represent you in court, and never lodges anything on your behalf.
2. What you do
You upload your notice. We produce a draft letter. You sign it and lodge it through your state's review portal. The document is yours. The decision to lodge it is yours.
3. Pricing
Initial analysis is free. The dispute pack (signed-and-ready letter + lodgement guide + outcome tracking) is A$39 flat. If our analysis finds no solid grounds, we tell you that and don't charge you. No subscription. Refunds available for the first 14 days post-purchase if you haven't lodged.
3a. Refund Promise
When our analyser flags at least one strong angle on a NSW penalty notice, you can opt into the Refund Promise at checkout. If you lodge the dispute pack we produced — unedited — within the s.24A statutory review window and Revenue NSW confirms the fine on first internal review, we refund the A$39. Variations, cautions, and withdrawals are wins, not confirmations, so they don't trigger a refund. The Promise is opt-in only, capped at one refund per customer in any rolling 12-month window, and is a refund on our service fee — it is not a contingency or success fee. Full eligibility, claim process, and limits are at unbook.com.au/guarantee. Your Australian Consumer Law guarantees are unaffected by this Promise.
4. What we don't do
- We don't represent you in court.
- We don't lodge documents on your behalf.
- We don't handle drink/drug/dangerous driving matters — see a real lawyer.
- We don't guarantee a successful review. The decision rests with Revenue NSW (or your state equivalent).
5. Limitation of liability
unbook is provided as-is. To the maximum extent permitted by law, our total liability for any claim is capped at the amount you paid us for the dispute pack at issue (typically A$39).
6. Acceptable use
Don't upload notices that aren't addressed to you. Don't try to abuse the free tier (rate limits apply). Don't use unbook for any criminal matter — refer those to a lawyer.
7. Governing law
These terms are governed by the law of New South Wales, Australia.